Frequently Asked Questions
Everything you need to know about your PACT Outdoors gear.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-7 business days within the continental United States. Express shipping options are available at checkout for faster delivery.
What is your return policy for outdoor apparel?
We offer a 30-day return policy on all unworn, unwashed items with original tags attached. Please note that for hygiene reasons, base layers must be in their original sealed packaging.
How do I care for my technical outdoor fabrics?
To maintain the integrity of our technical gear, we recommend machine washing on a cold, gentle cycle with mild detergent and hanging to dry. Avoid fabric softeners and bleach.
Do you offer international shipping?
Yes, PACT Outdoors ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and installment-based payments via Afterpay.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.